Payment, Cancellation & Refund Policy

How You Can Pay

• Online payments and service plan subscriptions are processed by PayPal. You can pay with your PayPal account or with a card through PayPal where it is offered. We do not see or store your full card or bank account number.
• Other accepted payment methods may be listed on your invoice.
• Financing for qualified customers is available through Hearth. Financing approval and terms come from Hearth and its lending partners.

When Payment Is Due

• Every estimate is good for 30 days from the date on the estimate. After 30 days, the estimate is marked expired.
• Water care services and service plans are paid before service is performed unless another written arrangement is approved.
• For repair and upgrade jobs, payment terms are shown on your estimate or invoice. Unless they say otherwise, the balance is due when the work is complete.
• If your estimate requires a deposit, the amount is shown on the estimate. Deposits hold your place on the schedule and pay for materials.

Water Care Service Plans and Automatic Renewal

• Recurring service plans are billed through a PayPal subscription. When you subscribe, PayPal shows your first payment, your recurring amount, and how often you will be billed, such as monthly or quarterly.
• Your plan renews automatically. PayPal charges the recurring amount each billing period until you cancel.
• One time services and the Annual Full Service are not recurring subscriptions unless separately agreed in writing.
• If we change the price of a plan, we will tell you before the new price applies to you.

How to Cancel a Service Plan

You can cancel your service plan at any time in either of these ways:

• Call or text us at 904-505-1019, or email support@nfprullc.com, and ask us to cancel. We will cancel your subscription and confirm by text or email.
• Cancel the subscription yourself in your PayPal account under your automatic payments settings.

To avoid the next charge, cancel before your next billing date. Cancelling stops future charges. A service visit already paid for in the current billing period can still be scheduled until that period ends.

Cancelling or Rescheduling an Appointment

If you need to cancel or reschedule a visit, please let us know at least 24 hours ahead so we can offer that time to another customer.

Refunds

• Service plan payments are not refunded for partial billing periods unless the law requires it or we agree in writing.
• If you cancel a prepaid one time service before we perform it, we will refund your payment or apply it to a new appointment, whichever you prefer.
• If you cancel a job after we have bought or special ordered materials for it, we may keep the cost of those materials from your deposit and refund the rest.
• Payment for completed work is not refundable. If you are not happy with our work, contact us and we will work with you under the terms of your estimate or invoice.
• Approved refunds are sent back to the original payment method. How long it takes to appear depends on PayPal or your bank.

Payment Questions

If something about a charge looks wrong, please contact us before opening a dispute with PayPal or your bank. Most questions can be fixed quickly.

Contact Us

Questions about this page, or want to make a request? Reach us here: